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Estimated shipping times are subject to change due to high volumes and shipping carrier backlogs.
Transit times are estimates with rural and remote locations potentially requiring additional time. Please visit www.ups.com or www.canadapost.ca for additional information. Shipping is not available in the 3 Territories or the United States.
Canada Post Xpresspost does not ship ammunition, powder or primers. When purchasing these items select "UPS Standard" or "Standard Service Shipping" at the checkout to ship ammunition within Canada. We cannot export ammunition outside of Canada.
Limit 1 flat (10 boxes) of ammo type per order. Additional freight fees may be applicable subject to package size and/or weight. Both a daytime phone number and street address are required for these shipments. These items will be shipped via standard ground courier service.
Firearms and ammunition cannot be shipped in the same packaging under any circumstances. Firearms and ammo must be ordered and shipped separately. Shipping address must be a physical address, not a P.O. Box.
A valid Possession and Acquisition License is required to purchase non-restricted firearms and ammunition. You can enter this information during checkout in the appropriate field along with the purchaser's date of birth, for verification purposes. This information may be verified via the RCMP Canadian Firearms Program services for businesses when required by law. Ontario provincial laws require all ammunition sales to be recorded.
Orders shipped via UPS and Canada Post will include tracking information and have the option of adding insurance and a required 18+ signature on arrival. Orders shipped via "Standard Service Shipping" will include tracking information only.
Orders totaling over $500 for items that do not require a PAL to purchase may be subject to additional verification by phone or email prior to shipment for credit card fraud prevention purposes.
Online orders completed outside store business hours will be processed on the following regular store hours day taking into consideration holidays and unusually high order volumes.
Promotional Codes or otherwise will not be applied to additional shipping and handling fees. All shipping and handling fees are final, regardless of promotion.
If you wish to pick-up an online order in-store please have your photo identification (either driver's license or PAL for firearms & ammo) with you to be verified by Cabin Creek Staff to complete your order.
Certain Oversized Items such as 1-piece fishing rods, trolling rods and some fishing nets cannot be shipped at this time. These items can still be purchased online in Ontario for In-Store Pickup only.
Returns & Exchanges:
WITH A RECEIPT: For items returned with a receipt within 30 days of date of purchase, the refund will be at the original purchase price + tax in the original method of payment.
RETURNS WITHOUT RECEIPT: STORE CREDIT For items returned without a receipt within 30 days of date of purchase, store credit (only) will be at the item’s lowest sale price plus applicable sales tax.
ALL RETURNS: OPTION TO EXCHANGE For all items returned within 30 days of date of purchase, with or without a receipt, instead of the applicable refund or store credit you can choose to exchange the item for the exact same product, if available.
EXCLUSIONS: Sale items, clearance items, gift cards, special orders, firearms, air-guns, black-powder guns, ammunition, gunpowder, primers, reloading lead and brass, bullets, binary explosives, tree-stands, grills, smokers and mouth calls. All sales of these products are final.
Cabin Creek Supply Returns & Exchanges Policy Details:
We can not provide returns or exchanges on sale items, clearance items, gift cards special orders firearms air-guns black-powder guns ammunition gunpowder primers reloading lead/brass bullets binary explosives tree-stands grills smokers and mouth calls. All sales of these products are final. Any issues with firearms regarding refund or replacement will become a warranty situation. We are unable to process returns on firearms or air guns whose classifications have changed from Non-Restricted to Restricted or Prohibited due to changing regulations. For items returned with a receipt within 30 days of date of purchase the refund will be at the original purchase price + tax in the original method of payment. For items returned without a receipt within 30 days of date of purchase store credit (only) will be at the items lowest sale price plus applicable sales tax. For all items returned within 30 days of date of purchase with or without a receipt instead of the applicable refund or store credit you can choose to exchange the item for the exact same product if available. Products must be returned in saleable condition and return shipping is the customer’s responsibility. Improperly returned or improperly reassembled or items with missing parts will be addressed on a case by case basis. Refunds are processed with a proof of purchase at our store location 6 Indian Creek Rd E Chatham Ontario. Certain items may only be returned in-person. Please contact us at 226-996-9839 with any questions or concerns.